1. YOUR CONSENT
By providing your contact information, you also consent to be contacted via phone and sms, email or any other modes of communication by JLR. You agree that you are explicitly soliciting communication from JLR on the phone number and email-id provided by you to assist you with required information about JLR products and services or as specified herein. In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise JLR to communicate with you through phone and sms even if your number/numbers is/are registered in the National Do Not Call Registry or www.trai.gov.in
2. COLLECTION OF INFORMATION
From time to time, we may collect, receive, possess, store, deal or handle information from you either directly or through our retail network and preferred partners. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide products, services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our retailers and business partners through your different interactions with our products and services. Where possible, we indicate which ﬁelds are required and which ﬁelds are optional. You always have the option to not provide information by choosing to not use the Website.
If you transact with us, we collect some additional information, such as your name, email address, preferences, details of your identification documents, as well as details of vehicles purchased or transactions entered into with us, your financial / insurance service provider, a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.
We collect personally identiﬁable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
We may automatically track certain information about you based upon your behaviour on our Website. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
|is_events||This cookie will store meta data of user engagements and will be used for personalization activities.||Session|
|_one_randomid||MXO is used to serve JLR customers with information that may be tailored to their use of the JLR website. This tailoring is unique to the individual and any information collected about their usage is not shared with any third party. 1st party cookie dropped on behalf of JLR. This cookie contains a universally unique identifier (UUID) of the current visitor. The MXO Tag will send the contents of this value back to MXO with each request.||2 years|
|_one_svr_randomid||MXO is used to serve JLR customers with information that may be tailored to their use of the JLR website. This tailoring is unique to the individual and any information collected about their usage is not shared with any third party. 3rd party cookie that contains the same values as the _one cookie, but is used to automatically transfer identity across web domains when the visitor’s browser permits 3rd party cookies. This provides a more seamless and consistent understanding of the customer across JLR’s domain.||2 years|
4. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use your information to provide the products and services you request, to manage your orders and respond to any other requests you may have. To the extent, we use your information to market to you, we will provide you the ability to opt-out of such uses or alternatively, you may inform us in writing (in the manner set out in Section 8 below) that you are not interested in receiving details of any offers.
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and proﬁle data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
5. SHARING OF PERSONAL INFORMATION
We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.
6. DATA PROTECTION
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Any information that you choose to provide us about yourself may be held on secure computer servers at locations within or outside India. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. We and any company or organisation who provide us with services will have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. We aim to ensure that the information stored will be accurate, relevant and not excessive, though you should ensure that you notify us of any changes in circumstances (such as a change of address) so we can update our records accordingly. We will keep the data up to date and not retain your information longer than is necessary. We will keep data securely to prevent unauthorised access by other people.
We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that individual customer can never be identified. Wherever possible or required by Applicable Law, information processing activities are carried out on an anonymised or pseudonymised basis.
7. LINKS TO OTHER SITES
You always have the option to not provide your information by choosing to not use the Website. You also have the right to ask us to not use your information for marketing purposes or send you offers based on your previous orders and your interests or share your information with third parties for their marketing and advertising purposes by sending an email to us at any time at the e-mail address provided in Section 13 below.
The downloads from this Website have been thoroughly scanned and tested at all stages of production, but, as with all downloads , we recommend that you run a virus check before use. We also recommend that you have an up-to-date backup of your hard disk before using the downloaded content. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the downloaded content.
This Website should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular products and services. We are not responsible for any losses you suffer on account of relying on the information contained on this website. Any reference in this Website to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
We do not warrant or represent the accuracy or completeness of information provided on this Website. You are advised to verify it before you agree to buy a product or service. We do not guarantee that use of this Website will be uninterrupted or error-free, or that the Website and its servers are free of computer viruses or bugs.
10. EXCLUSIONS OF OUR LEGAL LIABILITY
The Website only complies with Indian laws. Information during visits to our Website are processed by us according to the provisions of Applicable Law.
We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the Website. We shall not be held liable for disclosure of information, in the course of your use of our Website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.
This Website is intended for residents of India only. All information on this Website is therefore intended only for the Indian market. The information contained on this Website may be altered or amended at any time without prior notification or obligation.
11. NOTICE OF CHANGE
Effective Date 1st March 2019
You have the right as an individual to find out what information we hold about you and make corrections if necessary. Upon written request, we or our representatives will inform you by letter or email whether and what personal data is stored by us as required by Applicable Law.
If you have any specific questions that are not covered in this section, or want to know what information we currently store on you or our data handling activities, please contact:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer, available in case of requests for information and complaints are provided below:
Grievance Office: Mr. Munir Ahmedi
Address: Jaguar Land Rover India Ltd , 104B,Piramal Tower, Peninsula Corporate Park, Ganpatrao Kadam Marg, Off. Senapati Bapat Marg, Lower Parel (West), Mumbai – 400 013.
Time: 09:00am to 05:00pm