1. YOUR CONSENT
By providing your contact information, you also consent to be contacted via phone and sms, email or any other modes of communication by JLR. You agree that you are explicitly soliciting communication from JLR on the phone number and email-id provided by you to assist you with required information about JLR products and services or as specified herein. In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise JLR to communicate with you through phone and sms even if your number/numbers is/are registered in the National Do Not Call Registry or www.nccptrai.gov.in
2. COLLECTION OF INFORMATION
In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our retailers and business partners through your different interactions with our products and services. Where possible, we indicate which ﬁelds are required and which ﬁelds are optional. You always have the option to not provide information by choosing to not use the Website.
If you transact with us, we collect some additional information, such as your name, email address, preferences, details of your identification documents, as well as details of vehicles purchased or transactions entered into with us, your financial / insurance service provider, a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.
We collect personally identiﬁable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
4. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and proﬁle data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
5. SHARING OF PERSONAL INFORMATION
We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.
6. DATA PROTECTION
We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that individual customer can never be identified. Wherever possible or required by Applicable Law, information processing activities are carried out on an anonymised or pseudonymised basis.
7. LINKS TO OTHER SITES
This Website should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular products and services. We are not responsible for any losses you suffer on account of relying on the information contained on this website. Any reference in this Website to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
We do not warrant or represent the accuracy or completeness of information provided on this Website. You are advised to verify it before you agree to buy a product or service. We do not guarantee that use of this Website will be uninterrupted or error-free, or that the Website and its servers are free of computer viruses or bugs.
10. EXCLUSIONS OF OUR LEGAL LIABILITY
We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the Website. We shall not be held liable for disclosure of information, in the course of your use of our Website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.
This Website is intended for residents of India only. All information on this Website is therefore intended only for the Indian market. The information contained on this Website may be altered or amended at any time without prior notification or obligation.
11. NOTICE OF CHANGE
Effective Date 1st March 2019
You have the right as an individual to find out what information we hold about you and make corrections if necessary. Upon written request, we or our representatives will inform you by letter or email whether and what personal data is stored by us as required by Applicable Law.
If you have any specific questions that are not covered in this section, or want to know what information we currently store on you or our data handling activities, please contact:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer, available in case of requests for information and complaints are provided below:
Grievance Office: Ms Pranali Vadgaonkar, Ms Menali Y Kothari
Number: +91 22 67241900
Address: Jaguar Land Rover, 202/203, Ceejay House, Shivsagar Estate, Worli, Mumbai – 400018.
Time: 09:00am to 05:00pm